At Swim Gush Store, we’re committed to providing premium aquatic products with seamless delivery and customer-friendly return policies. Below you’ll find all the details about our shipping methods, delivery timelines, and return procedures.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timelines

We offer two shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination customs processing. We cannot ship to some Asian countries and remote regions.

Returns & Exchanges

Our Return Policy

We offer a 15-day return window from the delivery date for most items. To be eligible for return or exchange:

  • Item must be in original condition (unworn, unwashed, with tags attached)
  • Original packaging must be included
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Personal Care items (especially opened products)
  • Electronics (unless defective)
  • Custom or special order items
  • Items marked as final sale

How to Return an Item

Follow these simple steps for returns or exchanges:

  1. Submit a Return Request
    Email us at [email protected] with:
    • Your order number
    • Reason for return
    • For exchanges: specify desired replacement item
  2. Receive Authorization
    We’ll respond within 1-2 business days with return instructions.
  3. Package Your Item
    Include all original packaging, tags, and accessories.
  4. Ship Your Return
    Send to:
    Swim Gush Store Returns
    7981 Robinson Way
    Arvada, CO 80004
    USA

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Free returns only for defective items or our errors
  • We recommend using trackable shipping (we’re not responsible for lost returns)
  • Original shipping fees are non-refundable

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when processed
  • Bank processing may take additional 2-5 business days

Exchange Process

For size, color, or style exchanges:

  • Follow standard return process
  • Clearly indicate replacement item in your request
  • We’ll ship new item after receiving original
  • Price differences will be charged/refunded as needed

Damaged or Defective Items

If you receive damaged professional equipment (Guard & Rescue or Facility & Deck items):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange free replacement or return

Need Help?

Our customer service team is happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Swim Gush Store for your aquatic needs!