At Swim Gush Store, we stand behind the quality of our premium swimwear, aquatic gear, and professional equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points:

  • 15-day return window from delivery date
  • Free returns for defective or incorrect items
  • Refunds processed within 3-5 business days
  • Original shipping costs are non-refundable

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be in its original condition (unworn, unwashed, with tags attached)
  • Be in the original packaging
  • Not be a non-returnable item (see below)
  • Be requested within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Personal Care items (including any opened products)
  • Electronics (unless defective)
  • Custom or special order items
  • Items marked as final sale

Return Process

  1. Submit a Return Request – Email us at [email protected] with your order number and reason for return (see template below).
  2. Receive Authorization – We’ll respond within 1-2 business days with return instructions.
  3. Package Your Item – Include all original packaging and tags.
  4. Ship Your Return – Send to: Swim Gush Store Returns, 7981 Robinson Way, Arvada, CO 80004, USA.

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the same process as returns
  2. Clearly indicate the replacement item desired
  3. We’ll ship your new item once we receive the original
  4. Price differences will be charged/refunded as needed

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Method

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • You’ll receive an email confirmation when your refund is processed

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Swim Gush Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, defective, changed mind, etc.]

For exchanges, I would like: [New Product Details if applicable]

Please advise on next steps. Thank you!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item (especially important for professional equipment like Guard & Rescue Equipment or Facility & Deck Equipment):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a free replacement or return

Questions?

Our customer service team is happy to help with any return or exchange questions. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Swim Gush Store for your aquatic needs!