Welcome to Swim Gush Store’s FAQ section! We’re here to help answer your questions about our premium swimwear, water sports gear, and everything in between. Whether you’re a competitive swimmer, water sports enthusiast, or just looking for quality aquatic essentials, you’ll find the information you need below.
About Our Products
What types of products does Swim Gush Store offer?
We specialize in premium swimwear and aquatic equipment for all ages and activities. Our product categories include:
- Men’s, Women’s, Boys’, and Girls’ swimwear
- Lifeguard and rescue equipment
- Surf gear and paddle board accessories
- Snorkeling equipment
- Swim essentials and personal care products
- Electronics for water sports
- Facility and deck equipment
What makes Swim Gush Store products special?
Our products are carefully curated for water enthusiasts who demand quality and performance. We focus on:
- Durable materials that withstand frequent water exposure
- Technical designs for competitive swimmers
- Comfortable fits for recreational use
- Professional-grade equipment for aquatic facilities
- Trendy styles for fashion-conscious swimmers
Do you offer products for competitive swimmers?
Absolutely! We carry a specialized selection of performance swimwear and training gear designed to meet the needs of competitive swimmers. Look for our “By Sport” and “Dryland Training” categories for competition-ready equipment.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for shipment yet.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds
- Incorrect card information
- Your bank’s fraud protection measures
- Billing address doesn’t match your card
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries, except some Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.
What shipping options are available?
We offer two shipping options:
- Standard Shipping (Recommended for Faster Delivery)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Cost: $12.95 USD
- Free Standard Shipping
- Carrier: EMS
- Delivery Time: 15-25 days after dispatch
- Cost: FREE for orders over $50
How long does order processing take?
We typically process orders within 1-2 business days. You’ll receive a dispatch notification with tracking information as soon as your order leaves our facility in Arvada, Colorado.
Can I track my order?
Yes! Once your order is dispatched, we’ll send you tracking information via email. You can use this to follow your package’s journey to you.
What if my package is delayed?
While we work with reliable carriers, occasional delays can happen due to customs, weather, or other factors. If your package is significantly delayed beyond our estimated delivery times, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in their original condition with all tags attached. To initiate a return:
- Contact our customer service at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
Can I exchange an item for a different size or color?
We currently don’t offer direct exchanges. To get a different size or color, you’ll need to return the original item (following our return policy) and place a new order for the item you want.
Contact & Support
How can I contact customer service?
You can reach our customer service team at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (GMT-7).
Where is Swim Gush Store located?
Our headquarters is located at:
7981 Robinson Way, Arvada, US 80004
7981 Robinson Way, Arvada, US 80004
Didn’t find the answer you were looking for? Our customer service team is always happy to help! Email us at [email protected] with your questions.
Ready to make waves? Shop our collection of premium swimwear and water sports gear today!